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Do you keep your virus signatures up to date? Yep. We use the most excellent Open Source package Clam AntiVirus. We have an automated process that checks for updated signatures every hour. Hats off to the guys that wrote this package! Do you scan emails/attachments for viruses? Every message sent from and to our servers is scanned for viruses. If a virus is found, the entire email will be silently discarded (no notification to either sender or recipient). Repeat, the email will be silently discarded. Will I be notified if a message destined to/from me is found to have a virus? No. Due to recent events it has become apparent that sending virus notifications is becoming part of the spam problem and generally degrades everyone's Internet experience. You see, Spammers have no conscience, and will even use this virus notification as a tool to deliver their unwanted messages. So no, notifications will not be sent out; the offending message will be silently deleted.
Are you affiliated with Slashdot.Org? No, we are not affiliated with Slashdot.Org or OSDN/OSTG. What Open Source software do you make use of? Our service makes use of many different Open Source technologies. For more information take a look at our Opensource Software That Powers Slashmail page. What is Slashmail? Slashmail is a cost effective, secure and functional webmail solution targeted at the tech community.
Password (Change) Select 'Options' at top of main page, then choose 'Change Password'. Once new password is chosen, it takes effect immediately! Password (Recover) Submit a request via our Support portal and give us contact information, including at minimum email address AND phone number; we'll get back to you as fast as we can. Use Slashmail to access other email accounts Select 'Options' at top of main page, then choose 'Simple POP3 Fetch Mail'. Follow directions to configure Slashmail to retrieve email from other email accounts elsewhere. If you would like to configure Secure POP3 access, use the following settings during setup:
Server: ssl://server example: ssl://pop.gmail.com
Are there limits on how many messages I can send? No. However, if we receive complaints or are notified about an account sending spam, we reserve the right to terminate that account immediately. We DO NOT TOLERATE SPAMMERS. Can I get a trial account? Yes! You are welcome to a 30-day risk-free trial account - no credit card required. At any time during (or after) the trial period you can purchase a regular subscription at our standard price. For our protection, during the trial period your account is limited to sending to one recipient at a time (via the web interface) and SMTP AUTH is disabled for remote clients. In addition, all outbound emails will have a footer added. These restrictions are removed upon purchase of a regular subscription. Any time left at the end of the trial period is automatically added to the end of the paid subscription term. Do you have to be a computer guru (read: Geek!) to make effective use of Slashmail? No, it's so simple that anybody can use it. However, geeks will probably appreciate it for its simplistic design and use of Open Source Software. I have e-mail accounts on other systems -- can I manage all my e-mail accounts from Slashmail? Yes, using our POP retrieval plug-in, you can pull mail from remote mail services like Yahoo. I have registered my own personal domain. Can I use that with Slashmail? Yes! From within your Slashmail account, click on options, then click on 'Configure Personal Domain'. Fill out the form and submit the information. The request will take 1-2 days to process. Is there a limit to the size of attachments or email messages that I can send and receive? Yes, an upper limit of 30 Megabytes is forced for any individual message. If you need to send data larger than this size, please inquire about our Secure File Transfer service that allows you to share data securely with friends and business partners. What about Ads? We don't offer advertising after the login to the mail service. You may see an advertisment on the login page. What about disk space? Server space may be used for e-mail data only. We will not tolerate individuals storing porn, software of any type, massive stockpiles of photos/songs, and other inappropriate types of data. We reserve the right to terminate an individual's account in these events. What about spam? Slashmail is serious about spam. We will NOT tolerate anyone SPAMMING from our servers. In fact, we reference a majority of the Open DBLs on a constant basis to make sure we are not blacklisted. Also, we continually add new functionality to our anti-spam software. We also look for our customers to determine what is and is not spam so that our AI driven spam software can learn. What are Slashmail's system requirements? An SSL capable web browser; Mozilla preferred. Also, your browser must have cookie support enabled. What makes Slashmail Secure? We provide SSL encryption for ALL connectivity between our customers and our servers. Also, Slashmail's server infrastructure is housed within a secure data center and is protected by Netfilter. What makes Slashmail different than Hotmail, Yahoo, Gmail, etc? Unlike all of those popular services, we strive for secure and functional email at a low price. We exclusively run Open Source Software. A lot of services will charge extra for security or larger inboxes -- we don't. Also, we take your privacy serious and don't make our customers' e-mail available to anyone! Finally, we listen to our customers about new functionality. Let us know what you want, and will try to get there. For a complete comparison of these services, please check out: Slashmail Email Service Comparison Matrix. Does Slashmail support mail filtering? We offer server side filtering. We allow you to define up to 20 rules based on content from the sender, recipient, subject, or message body to determine what folders emails are delivered to. The flexible interface allows comments to be stored about each rule. Also, each rule can be moved around by order and disabled/enabled easily if needed. Any changes take effect within a few minutes.
Can I get a trial account? Yes! You are welcome to a 30-day risk-free trial account - no credit card required. At any time during (or after) the trial period you can purchase a regular subscription at our standard price. For our protection, during the trial period your account is limited to sending to one recipient at a time. In addition, all outbound emails will have a footer added. These restrictions are removed upon purchase of a regular subscription. Any time left at the end of the trial period is automatically added to the end of the paid subscription term. Do I get a discount if I sign up my entire family? We currently do not give entire families discounts. However, we like the idea and have it on our roadmap to add in the future. Does Slashmail offer any discounts for charitable organizations? Slashmail provides a dollar discount for each charitable organization. To redeem the discount, please use the following coupon when signing up: 74LA8VTP29 How much does Slashmail Cost? All features are enabled for every customer for $18.95 per year. What if I want to sign up everyone in my company? Will I get a volume discount? Slashmail is for individual consumers. We offer a business mail solution. If you are interested in more information, please go to clivity.com
Can I use Thunderbird, Eudora, Outlook (or any pop/imap client) to read my Slashmail email? We support IMAPS ('S' as in 'secure' or 'SSL') for all non-trial users. Point your IMAP client to 'Slashmail' as the IMAP server, and make sure and choose the option to support SSL for this connection (TCP 993). For SMTP server use 'Slashmail' (TCP 25), choose 'SMTP requires authentication', and enable and/or force use of TLS/SSL. Click here for detailed instructions (screenshots) on how to configure the clients. Do you support SMTP relaying for my Outlook/IMAP client? Yes! For SMTP server use 'Slashmail' (TCP 25), choose 'SMTP requires authentication', and enable and/or force use of TLS/SSL. For everybody's protection, SMTP AUTH (and thus SMTP relaying) is disabled for trial users. Click here for detailed instructions (screenshots) on how to configure the clients. Do you support SMTP relaying through a non-standard port? My ISP is blocking outbound port TCP 25 Yes! You can alternatively use TCP 225 when configuring SMTP relay settings. I can't see all my Outlook/Thunderbird folders in the webmail interface. Why can't Slashmail display these folders? You will need to store your Outlook/Thunderbird folders in the "/mail" folder. You can pull this folder open by "subscribing" to it. Place any folders you want accessible via webmail there. If you still have issues, please verify that you have not specified a "IMAP Server Directory" or "Root IMAP Folder". To check this value in Thunderbird, please do:
1. Go to Tools->Account Settings
Can I signup for more than one year? Yes - after you sign-up for service, simply activate an additional year of service on your account. Your expiration date will be updated accordingly. Can I signup my wife/friend/girlfriend/brother/sister and pay with my credit card? Absolutely, the credit card billing information is verified independently of the account information, so fire away! Sign up all your relatives and friends! How do I get an account? Simply signup for service. Mastercard, Visa, and American Express are accepted. If I refer a friend to Slashmail, do I receive anything? Yes. For every customer you refer to Slashmail, we will give you two free months of e-mail. If you have a year subscription, we will add the additional months to your service. Make sure and have your friend fill out the feedback form and specify that you referred them to our service! Do you support International users signing up for service? Yes. We support over 200 countries with our signup system.
What are the terms of your service? Terms of Service What is your privacy policy? Privacy Policy What is your usage policy? Program Policies
How does spam blocking work? By default it is working hard for you. Every inbound and outbound email is processed against multiple spam detecting engines. As spam is processed the detection engine assigns a final destination for the message. The message can be quarantined, marked as BULK or delivered. Why am I receiving fewer spam messages? Spam messages with high probability are quarantined, and are not delivered to your inbox. Messages are kept on our system for 7 days if retrieval is needed. If you feel a valid message has been quarantined, please contact us. I'm receiving spam, how can I prevent it? Check the box next the spam email(s) and either move it to the 'Report Spam' folder, or opt to hit the button 'Mark as spam'. I'm using my Slashmail account to retrieve email via POP3 from other email providers. Why isn't the spam filters working for 'fetched' email? Well, at the moment there is not a good way to technically accomplish that, as the 'fetch' routines circumvent all of our spam filtering. Somebody sent me an email and I never received it! How can I check to see if it was caught by the spam filter? Please contact us if you feel that a message was caught, and you did not receive it. How does the Anti-SPAM service work and what do I need to do to yield the best results? Essentially, our anti-spam process uses multiple checks to find what is considered to be spam. The factors it will use to make it's determination consist of not only the sending server, but sender, subject, body and header of the email. When spam arrives in you inbox, check the box to the left of the message and hit 'mark as spam'. The email will be sent to the Spam Team, which will analyze the email and make needed modifications.
The other half of using our anti-spam system, is to periodically go into the 'BULK' folder and make sure no valid emails were incorrectly identified as spam. When you find these so-called 'false-positives', select them and hit 'Mark as Not Spam'. All the stuff that remains can simply be deleted to conserve space. |