Slashmail Secure Webmail - Smart. Simple. Secure.

Top Ten FAQ Questions

  1. Can I use Thunderbird, Eudora, Outlook, iMail, my android device, my iphone device, etc (or any pop/imap client) to read my Slashmail email?
  2. I have registered my own personal domain. Can I use that with Slashmail?
  3. What makes Slashmail different than Hotmail, Yahoo, Gmail, etc?
  4. Are you affiliated with Slashdot.Org?
  5. What Open Source software do you make use of?
  6. Do you support SMTP relaying through a non-standard port? My ISP is blocking outbound port TCP 25
  7. Do you keep your virus signatures up to date?
  8. Can I get a trial account?
  9. Will I be notified if a message destined to/from me is found to have a virus?
  10. How much does Slashmail Cost?



Frequently Asked Questions


Anti-Virus

Company Info

How-To

Overview

Pricing

Remote Access

Signup

Terms/Legal

UCE - Spam

Mobile





Anti-Virusback to top

Do you keep your virus signatures up to date?
Yes. We make use of a robust anti-virus and anti-spam platform that receives near real-time feeds from a third party provider.


Do you scan emails/attachments for viruses?
Every message sent from and to our servers is scanned for viruses. If a virus is found, the entire email will be silently discarded (no notification to either sender or recipient). Repeat, the email will be silently discarded.


Will I be notified if a message destined to/from me is found to have a virus?
No. Due to recent events it has become apparent that sending virus notifications is becoming part of the spam problem and generally degrades everyone's Internet experience. You see, Spammers have no conscience, and will even use this virus notification as a tool to deliver their unwanted messages. So no, notifications will not be sent out; the offending message will be silently deleted.




Company Infoback to top

Are you affiliated with Slashdot.Org?
No, we are not affiliated with Slashdot.Org or OSDN/OSTG.


What Open Source software do you make use of?
Our service makes use of many different Open Source technologies. For example: Dovecot, Postfix, OpenSSL, and Roundcube.


What is Slashmail?
Slashmail is a cost effective, secure and functional webmail solution for people that want more than just a free email service where their data is harvested and used by third party services.




How-Toback to top

How do I configure my iPhone with Slashmail?
1. Go to Settings -> Mail, Contacts, Calendars and Click on 'Add Account'
2. Choose 'Other'
3. Choose 'Add Mail Account'
4. Fill out the screen with your name, Slashmail email address, and password.
5. On the next screen use the following settings for incoming mail server:

Host Name: slashmail.org
User Name: Your full Slashmail email address
Password: Your password

6. Repeat the same process for outgoing mail server.
7. By default, the iPhone should try to use SSL. Here is some additional information in case you run into any issues with the mail configuration:

- SSL must be enabled
- Incoming port is 993
- Outgoing port is 225
- Authentication is enabled for both incoming and outgoing



How do I setup two factor authentication with Google Authenticator?
Please reference our detailed instructions page for setting up Google Authenticator.


Password (Recover)
Submit a request via our Support portal and give us contact information, including at minimum email address AND phone number; we'll get back to you as fast as we can.


How do I enable email filters?
The email filtering is rather robust. A couple examples like vacation, out of office, email forwarding and message sorting examples are outlined in our filters introduction page.




Overviewback to top

Are there limits on how many messages I can send?
Yes - 50 recipients at a time. However, if we receive complaints or are notified about an account sending spam, we reserve the right to terminate that account immediately. We DO NOT TOLERATE SPAMMERS.


Can I get a trial account?
Yes! You are welcome to a 30-day risk-free trial account - no credit card required. At any time during (or after) the trial period you can purchase a regular subscription at our standard price.


I have registered my own personal domain. Can I use that with Slashmail?
Yes! Please submit a request to support via this link. Requests typically take up to 2 days to complete.


Is there a limit to the size of attachments or email messages that I can send and receive?
Yes, an upper limit of 50 Megabytes is forced for any individual message.


What about Ads?
We don't advertise and/or support ads.


What about disk space?
Server space may be used for e-mail data only. We will not tolerate individuals storing porn, software of any type, massive stockpiles of photos/songs, and other inappropriate types of data. We reserve the right to terminate an individual's account in these events.


What about spam?
Slashmail is serious about spam. We will NOT tolerate anyone SPAMMING from our servers. In fact, we reference a majority of the Open DBLs on a constant basis to make sure we are not blacklisted. Also, we continually add new functionality to our anti-spam software.


What makes Slashmail Secure?
We provide SSL encryption for ALL connectivity between our customers and our servers. We make use of a web application firewall, network firewall, anti-spam service, threat intelligence feeds, strict/secure hashing algorithms, and auditing systems. Credit card information is not stored on our servers.


What makes Slashmail different than Hotmail, Yahoo, Gmail, etc?
Unlike all of those popular services, we strive for secure and functional email at a low price. We exclusively run Open Source Software. A lot of services will charge extra for security or larger inboxes -- we don't. Also, we take your privacy serious and don't make our customers' e-mail available to anyone! Finally, we listen to our customers about new functionality. Let us know what you want, and will try to get there.


Does Slashmail support mail filtering?
We offer server side filtering. We allow you to define up to 20 rules based on content from the sender, recipient, subject, or message body to determine what folders emails are delivered to. The flexible interface allows comments to be stored about each rule. Also, each rule can be moved around by order and disabled/enabled easily if needed. Any changes take effect within a few minutes.




Pricingback to top

Can I get a trial account?
Yes! You are welcome to a 30-day risk-free trial account - no credit card required. At any time during (or after) the trial period you can purchase a regular subscription at our standard price. For our protection, during the trial period your account is limited to sending to one recipient at a time. In addition, all outbound emails will have a footer added. These restrictions are removed upon purchase of a regular subscription. Any time left at the end of the trial period is automatically added to the end of the paid subscription term.


Do I get a discount if I sign up my entire family?
Yes. Please contact support for a coupon code which will enable a discount.


Does Slashmail offer any discounts for charitable organizations or military personnel?
Military accounts are free (available here). We provide discounts for charities as well. Please contact support for more information.


How much does Slashmail Cost?
All features are enabled for every customer for $24.95 per year.


What if I want to sign up everyone in my company? Will I get a volume discount?
Yes. Please contact support for more details.




Remote Accessback to top

Can I use Thunderbird, Eudora, Outlook, iMail, my android device, my iphone device, etc (or any pop/imap client) to read my Slashmail email?
We support IMAPS ('S' as in 'secure' or 'SSL') for all users. Point your IMAP client to 'Slashmail.org' as the IMAP server, and make sure and choose the option to support SSL for this connection (TCP 993). For SMTP server use 'Slashmail' (TCP 225), choose 'SMTP requires authentication', and enable and/or force use of TLS/SSL. Click here for detailed instructions (screenshots) on how to configure the clients.


Do you support sending mail for my Outlook/IMAP/iphone/android/imail client?
Yes! For SMTP server use 'Slashmail.org' (TCP 225), choose 'SMTP requires authentication', and enable and/or force use of TLS/SSL. Click here for detailed instructions (screenshots) on how to configure the clients.


Do you support SMTP relaying through a non-standard port? My ISP is blocking outbound port TCP 25
Yes! You can alternatively use TCP 225 when configuring SMTP relay settings.


I can't see all my Outlook/Thunderbird folders in the webmail interface. Why can't Slashmail display these folders?
You will need to store your Outlook/Thunderbird folders in the "/mail" folder. You can pull this folder open by "subscribing" to it. Place any folders you want accessible via webmail there.

If you still have issues, please verify that you have not specified a "IMAP Server Directory" or "Root IMAP Folder". To check this value in Thunderbird, please do:

1. Go to Tools->Account Settings
2. Go to Server Settings->Advanced->Imap
3. Check the "IMAP Server Directory" value (make sure nothing is specified)




Signupback to top

Can I signup for more than one year?
Yes - after you sign-up for service, simply activate an additional year of service on your account. Your expiration date will be updated accordingly.


Can I signup my wife/friend/girlfriend/brother/sister and pay with my credit card?
Absolutely, the credit card billing information is verified independently of the account information, so fire away! Sign up all your relatives and friends!


How do I get an account?
Simply signup for service. Mastercard, Visa, and American Express are accepted.


Do you support International users signing up for service?
Yes. We support over 200 countries with our signup system.




Terms/Legalback to top

What are the terms of your service?
Terms of Service


What is your privacy policy?
Privacy Policy


What is your usage policy?
Program Policies




UCE - Spamback to top

How does spam blocking work?
By default it is working hard for you. Every inbound and outbound email is processed against multiple spam detecting engines. As spam is processed the detection engine assigns a final destination for the message. The message can be quarantined, marked as BULK or delivered.




Mobileback to top

How do I prevent email messages re-appearing in my inbox on an iPhone?
On your iPhone: Go to Settings->Mail, Contacts, Calendars->Slashmail Account->Account (Under IMAP)->Advanced: 1. Choose "Deleted Mailbox" and select "On my iPhone" 2. Choose "Move Discarded Messages Into": "Deleted Mailbox" 3. Set "Deleted Messages" to "Remove" to "Never" This should fix the messages from re-appearing on your iphone when you delete them.